FAQ

connecting communities

What is TrustD.space?

TrustD.space creates trusted and verified communities where members can:

1. Post Events and Items to share with other members
2. Members can browse or search the marketplace for Events and Items others have listed
3. Chat with other members with common skills or the skills you are looking for
4. Post or search your neighbourhood for in-store and online Deals

How do I create an account?

There are 2 ways you can set-up a new account.

Social login: To use this method, please click on one of the Google, Facebook or LinkedIn on the login screen and enter your username and password when prompted.

Email sign-up: Click the right hand side arrow twice to access the “Create Account form”. Fill out the required fields and click “Submit”. A verification email will be sent to your account. Please check the email account you signed up with and click the “Verify Email” button or URL link at the bottom of the message to activate your account. You can now sign-in by selecting the email “Sign-in” option on the login page and entering your email or username and password.

I did not receive a verification email.

If you haven’t received a verification email in your inbox, try the these troubleshooting steps:

a) Check your spam or junk folders to see if your email provider filtered out your verification email from the main inbox.

b) If the email isn’t in your spam or junk folder, make sure your inbox is set up to accept emails from trustd.space.

c) To resend the verification email, please click “Forgot Password” at the bottom of the login screen. Enter your email and click the “Verify Email” Button to resend the verification email to your email address.

How do I login to my account?

If you had initially created an account using Social Sign-in, please use the same account to login. This will prevent a new profile from being created.

If you initially created an account using your email address, please click on the “Email Sign-in” form. Enter your email address, password and click “Login”.

If you have forgotten your password, click “Forgot password” on the “Email Sign-in” page.

I need to reset my password.

If you’ve forgotten your password, click “Forgot password” on the Email Sign-in page. Please enter the email address associated with your account to receive your password reset information. Click “Reset Password” and check your email for your password reset link. Use the link in the email to rest your password.

Please note: if the reset password email doesn’t appear in your inbox, you may need to add trustd.space to your email allowlist.
Also, please check your spam or junk folders to see if your email provider filtered them out of your main inbox.

How do I complete my profile?

To complete your profile, please select the option most relevant to you:

a) If you signed-up using social media, click on the “Profile Status” components (e.g. Add Photo, Add Skills) on the right side of your homepage to complete your profile.

b) If you signed-up using email, you will be prompted to fill out your profile the first time you login. When you use the step-by-step profile complete walk-through, it is a short 3 steps process:
– Fill in your name, title and upload a photo. Click “Next”.
– Enter skills you have and skills you are looking for. Click “Next”.
– Add a brief description about yourself. Click “Submit”. That’s it!

After initial sign-up, all users can edit your profile from the “My Account” menu, located in the right-hand corner, and select “My Profile.”

I want to edit my profile.

To edit your profile, click on “My Account” top right corner of the platform and select “My Profile” from the dropdown menu. This will take you to your profile page. On your profile page, you will find the “Edit” icon beside your name. Click on it to edit your profile. After clicking on the “Edit” icon, you will have access to the “Edit Profile” page where you can add and edit the following details:
• Your social media handles
• Description and “fun facts” about yourself
• Skills you have and skills you need help with
• Account and privacy settings
• Profile photo

How to add or edit my skills?

To add or edit your skills, click on “My Account” top right corner of the platform and select “My Profile” from the dropdown menu. This will take you to your profile page. On your profile page, you will find the “Edit” icon beside your name. Click on it to edit your profile.

After clicking on the “Edit” icon, you will have access to the “Edit Profile” page where you can add and edit your skills and needs. Scroll down to find the fields “Skills I have” (to add skills you have) and “Skills I need” (to add skills you are looking for help with). As you start typing in the input boxes, a dropdown menu with skills will appear. You can select from the dropdown menu, or add your own!

How do I engage with a post?

You can engage with a post in the following ways:

Rate a post: Use thumbs up and down icons located on the bottom left-hand side to upvote or downvote a post. You can view top-rated posts using the “Sort By” filter and select “Ratings” on the “Browse” page.

Save a post: Click the heart icon in the top right-hand corner to favourite a post. You can view your favourite posts by clicking the “My favourites” checkbox on the top right-hand corner of the “Browse” page.

View post details: Click on (+) in the post description to view the full post description. This action will also increase the post’s view count.

Comment on a post: Click “Comment” in the bottom right-hand corner to comment on a post. You can add a new comment, or reply to a member comment.

Flag a post: Click on the flag icon in the top right hand corner of the post to report it to community admin for removal.

Where do I view the most recent activity in my space?

Go to your homepage to view the most recent activity in your community. To find your homepage, select “Home” on the right-hand menu on desktop, or the “Home” icon from the bottom-right of the footer navigation menu on mobile devices. A few things you can find are listed below.

Latest Posts: In the middle of the page, you can see the latest posts added to your community. To see all the posts in your community, select “Browse” from the top navigation menu.

Profile Status: If you have not fully completed your profile, you will find a “Profile Status” notification in the top-right corner on desktop, and at the top of the screen on mobile. You can click on the individual profile elements (e.g. Add Photo, Add Skills, Add Description) to complete your profile. Once your profile is complete, the Profile Status notification will disappear.

Recent Activity: New members who have joined your community will be featured in “Recent Activity” which can be found on the left-hand side on desktop and at the top of the screen on mobile devices. Click on the member’s name to view their profile.

Popular Posts: Popular posts in your space are featured in “Popular Posts” which can be found on the left-hand side on desktop and at the top of the screen on mobile devices. Click on the posts to view details.

How do I join a community?

In the right-hand navigation menu, you will see the “Communities” option. Click it to see a list of all the communities in your space. To narrow down your search, you can use the search bar across the top to look for a specific community. You can also use the radio button filters under the search bar to narrow down communities by type.

Open communities (open-lock icons) give access to all members who would like to join. Click the “Join” button for these communities in order to become a member.

Closed communities (closed-lock icons) need Admin approval to join. Clicking “Join” on these communities will send an approval request to the Community Admin. You will receive a notification once your request to join has been approved.

Businesses can be followed to get updates and receive deal notifications from them. Simply click the “Follow” button on businesses you are interested in!

How do I invite others to join my community?

On your homepage, click on the “Invite” button located in the top right hand corner. Enter the email address of the person you would like to invite and a brief message. Click “Send” to forward the message to your invitee.

I want to connect with members of my community.

To connect with members of your community, select “Connect” from the from the right-hand menu on desktop, or the “Home” icon from the bottom-right of the footer navigation menu on mobile devices. Connect matches you with members of your community based on interests, skills and needs.

Members skill matches are made based on the skills you “have” and “need” added in your profile. When there is a match, you will see the number of skill matches based on offers, skills and needs at the bottom of member’s profile cards. Click on the member’s profile card to view their complete profile. Listed below are the features to help you connect with members.

Search Bar: Enter a skill you are looking to match with members of your community. Press “Enter” on your keyboard to see the results.

Search by Community: You can use the “Filter by Community” dropdown menu to narrow your search based on your communities.

Match Based on Skills and Needs: Select the “Match Based On” dropdown menu allows you to filter by “Shared Skills”, “Skills I have” and “Skills I Need”.

Send a message or connection request: To connect with a member, click the “chat” icon in the top right hand corner of the member’s profile card. Fill out the “Connection Request” form and click Send.

How do I add a post?

To add a post, click on “Share Post” input field located at the top both the homepage and Browse pages. Choose a post type (e.g. event, information, help) and fill out the fields as required. Click “Submit”. You are able to view, edit and delete your own post by accessing “My Accounts” in the top right corner of the navigation menu, and selecting “My Posts”.

How do I connect to the TrustD.space team?

Email the team at info@TrustD.space or fill out the contact form on the trustd.space website.